What Happens After I Place An Order?
After placing an order online you will be directed to a confirmation page that will provide you with the invoice number pertaining to your order. This invoice number will also be sent to you via e-mail to the address you provided. Keep this number for your records and reference it in the event that you have any questions or concerns regarding your order. If you do not see a confirmation page after placing your order it means your order placement was unsuccessful and your credit card was not charged.
Can I Include A Message With My Order For The Recipient?
Yes, and it’s free! When placing an order you will be given the option to include a card message with your gift and will be asked for the message during the checkout process. If you do not wish to include a card message simply select the "No Message Required" option. Messages can contain up to 255 characters to ensure they fit neatly on our complimentary message cards.
We respect the privacy of our customers and will only ever disclose the contents of a card message to the recipient or customer, never to anybody else. If you leave the card blank and your intended recipient contacts us to inquire about the sender, you can be assured that we will not disclose your personal details without your permission. As per our privacy policy, we will contact you first before we release any information about you to the recipient, including your name.


What If I Am Not Happy With The Substitutions Made?
We want our all customers to have a positive experience with us and will work with you to ensure satisfaction. If you are not satisfied with the substitutions applied to your order we encourage you to get in touch with us within 24 hours of delivery and provide images so we can better asses discrepancies and determine course of action.
Will I Be Informed Of Substitutions?
Our open substitution policy allows us to approve minor substitutions without notifying the customer. If the substitutions in question will drastically change the look an an arrangement then we will typically notify you unless we are not informed by the filling florist.


Do You Accept Promotion And Discount Coupons?
Yes. To use a promotion or discount coupon simply enter it into the "APPLY COUPON" box upon checkout and your discount will apply. Please note that promotion coupons are case sensitive so be sure to enter your code exactly how you see it.
I've Placed An Order And Forgot To Apply My Discount Code, What Can I Do?
If your order has already been delivered, we unfortunately cannot apply a discount to your order. We can, however, ensure remains active for a future order. If your order has not been delivered, you will have to cancel your order and place a new one with your desired coupon code.
Can More Than One Discount Be Applied To My Order?
No, discounts cannot be combined. If you have two discount codes you can only apply one to your order. Please note that store credits count as discount codes so you cannot use a store credit and discount code for the same order.


I Am Not Satisfied With My Order And Would Like A Refund, What Is Your Return Policy?
Due to the perishable nature of our products we require a 24 notice from delivery date for quality complaints. If you are unsatisfied with the quality of your order we ask that you send us pictures so we can better determine course of action. If we receive your complaint and pictures within 24 hours of delivery you may be eligible for a full refund. If you are unable to send us pictures or file a complaint after 24 hours of delivery, you may be eligible for store credit for the full value of your purchase OR we can send a replacement bouquet. All complaints are addressed on a case by case basis so how your complaint is resolved depends on the time we receive it and the nature of your concerns.

Sign Up for News & Updates

©2023 MySweetiepie.ca. All rights are reserved.